Eligibility for Exchange / Cancellation

To ensure a smooth resolution, customers must record a complete unboxing video at the time of opening the parcel.

The video must clearly show:

• The unopened parcel from all sides

• The entire unboxing process without cuts or pauses

• The damaged, defective, or incorrect product, if any

📌 No exchange or claim will be accepted without an unboxing video.

Exchange Policy

You are eligible for an exchange if:

• The product is damaged, broken, or defective in the unboxing video

• The wrong product, colour, or design is delivered

• The product does not match the description or images shown on the website

Conditions:

• Exchange requests must be raised within 24 hours of delivery

• Product must be unused, unworn, and in original packaging

• Jwelogy will arrange the exchange after verifying the unboxing video

Return / Refund Policy

Jwelogy follows a strict no-return policy for all artificial jewellery.

A return/refund will be issued only if:

• The product is damaged or defective and clearly visible in the unboxing video, and

• A replacement/exchange is not possible due to stock unavailability on our website

Refunds will NOT be processed for:

• Issues not shown in the unboxing video

• Damage caused after opening due to customer handling

• Minor colour variations due to lighting or screen settings

• Change of mind after receiving the product

Refund Processing Time: 5–7 working days after approval.

Non-Returnable Items

Artificial jewellery is non-returnable unless damaged/defective in the unboxing video and replacement is unavailable.

We do not accept returns/exchanges for:

• Used or worn jewellery

• Items without original packaging

• Products without the mandatory unboxing video

How to Raise a Request

To initiate an exchange or refund:

1. Contact us via Email or WhatsApp at [your customer support details]

2. Share your Order ID and unboxing video

3. Our team will verify the issue within 24–48 hours

4. If approved, we will arrange an exchange or process a refund (only if replacement is unavailable)

Order Cancellation

• Orders can be cancelled within 24 hours of placing the order

• Once shipped, orders cannot be cancelled

• If a customer refuses delivery, shipping charges may be deducted (if applicable)

Important Notes

• The unboxing video is mandatory for all damage/missing product claims

• Do not remove tags, try the jewellery, or discard packaging until the issue is resolved

• Jwelogy reserves the right to approve or decline claims based on the evidence provided